Airtel Care

Introducing the all new Airtel Care App - Airtel Care App available for all Airtel Africa Customers (Postpaid or Prepaid).

The new Airtel Care app provides the best in class experience for Recharges, Instant Money Transfers to Contacts, Shops & Bank accounts, Bill Payments .

Manage all your services & raise all your complaints & requests at one touch with 24X7 customer care.

What does Airtel Care app offers:

- New User Interface: Ensures a fast, open and secure experience

- View tariff plans of DATA Offers.

- Fast & Simple: Fast forward your frequently used payments

- Repeat your frequent recharges and payments on the go in Airtel Money.

- Notifications to remind you when your recharge pack validity is about to expire and your recharge balance is low.

– Airtel Videos

– Me2U (Transfer Airtime)

– Airtel One Touch Internet

– Zawadi Loyalty Points

Postpaid customers can

– View current bill details, charges, unbilled amount etc.

– View current voice plan details, data plan details and recent data usage

– Explore and Activate New Data Plans

– Activate / Deactivate Value Added Services

– Create service requests / complaints

– Buy Data Offers

– Airtel Money

– Zawadi

Prepaid customers can

– Check main Balance

– Recharge account with voucher.

– View current data plan details and data usage

– Explore and Activate New Data Plans

– Activate / Deactivate Value Added Services

– Create service requests / complaints

– Airtel Money

– Zawadi

Below are the reasons for seeking various permissions while installing the app. We do not save any of this information on our systems.

• Storage: We save some data locally on your phone to avoid frequent access of network. This also helps the app launch faster.

Things to remember

• You will need a valid Airtel number and One Time Password to use the app.

• Purchase of the application is free however download charges do apply for downloading from the Google Play Store.

• Data charges apply for the app usage and are based on your plan rates.

• If you use the app abroad, standard international charges will apply.

For more help with the app, send us mail on airtelcare@africa.airtel.com